Conditions of Use

Welcome to Fackel Ecommerce Limited. By accessing or using our website, you agree to be bound by the following Terms of Service (hereinafter referred to as "Terms"). These Terms govern your use of our website and the purchase of products from our online store. Please read them carefully.

1. General Use of the Website

1.1 Acceptance of Terms
By visiting, browsing, or purchasing from our e-shop, you agree to comply with these Terms, along with any additional policies or guidelines posted on the site, including our Privacy Policy.

1.2 Changes to the Terms
Fackel Ecommerce Limited reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the website after any such changes indicates your acceptance of the new Terms.

2. Product Information

2.1 Product Descriptions
We strive to provide accurate descriptions and images of our products. However, the actual appearance, quality, and condition of products may vary from the images displayed on the website due to factors like screen settings or natural variations.

2.2 Product Availability
We cannot guarantee that all products listed on our website will be available at all times. If a product is out of stock, we will inform you promptly and offer alternatives or a refund.

2.3 Pricing
All prices are listed in the specified currency and are subject to change without prior notice. Prices include applicable taxes unless otherwise stated. Shipping costs will be calculated at checkout.

3. Orders and Payment

3.1 Placing an Order
By placing an order on our website, you agree to purchase the selected products and provide accurate information necessary to complete the order.

3.2 Payment Methods
We accept various payment methods, including credit cards, PayPal, and other specified payment platforms. All payments are subject to validation checks and authorization by the payment service provider.

3.3 Order Confirmation
Once your order is placed, you will receive an order confirmation via email. This does not signify acceptance of the order but only confirms that we have received it. We reserve the right to refuse or cancel any order at our discretion.

4. Shipping and Delivery

4.1 Shipping Policy
We offer shipping to designated locations as outlined in our Shipping Policy. Delivery times are estimated and may vary due to factors beyond our control.

4.2 International Shipping
For international orders, you are responsible for any customs duties, taxes, or import regulations in your country.

4.3 Delivery Issues
Fackel Ecommerce Limited is not liable for delays or failures in delivery due to circumstances beyond our control, such as natural disasters, transportation disruptions, or customs clearance delays.

5. Returns and Refunds

5.1 Return Policy
If you are not satisfied with your purchase, you may request a return or refund in accordance with our Return Policy. All requests must be submitted within a specified timeframe and must meet our eligibility criteria.

5.2 Refunds
Refunds will be issued in the original form of payment and may take several business days to process. Shipping fees are non-refundable unless otherwise stated.

6. User Conduct

6.1 Prohibited Activities
When using our website, you agree not to engage in any activities that could harm or disrupt the website, including but not limited to hacking, spamming, or introducing harmful code.

6.2 Account Security
You are responsible for maintaining the confidentiality of your account login details. Fackel Ecommerce Limited is not liable for any unauthorized use of your account.

7. Intellectual Property

7.1 Ownership
All content on this website, including text, images, logos, and software, is the property of Fackel Ecommerce Limited or its licensors. You are not allowed to reproduce, distribute, or use any content without our explicit permission.

8. Limitation of Liability

8.1 Disclaimer
Fackel Ecommerce Limited provides its website and services on an "as is" and "as available" basis. We do not guarantee that the website will be error-free or uninterrupted.

8.2 Limitation of Liability
To the maximum extent permitted by law, Fackel Ecommerce Limited shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the purchase of products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction].

10. Contact Information

For any questions, concerns, or clarifications regarding these Terms, please contact us at:
Email: kelvinfok@fackel.hk
Address: Unit 1113, 11/F, Nam Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon, Hong Kong